Return and Exchange Policy

 

Last updated as of July 3, 2018

 

For US Orders

For orders from the Continental United States, Alaska, Hawaii, and Puerto Rico, the customer may return most new and unworn* items within 30 days of receipt of package for a full refund**. Please use the form accessible in the link at the bottom of this page. For returnable items bought during the holiday period beginning on November 1 and ending on December 31, the customer is entitled to a full refund so long as the items are received by Sunset Records / Joe Steven Merchandising on or before January 31.

Items should be returned in their original product packaging. The customer must pay for the return shipping costs. A full refund will only be made if the return is received by Sunset Records / Joe Steven Merchandising within the return policy window stated above.

Within 30 days of delivery, exchanges may be made for items equal to or less than the value of the original purchase price. Apparel will not be refunded or exchanged if washed or worn.

*Opened CDs, DVDs, and Vinyl Records may not be returned, but may be exchanged for the identical item if delivered damaged or defective.

 

**The following items are not returnable:

Items classified as hazardous materials or that use flammable liquids or gases

Joe Steven™ Electronic Gift Certificates (See Gift Certificate Terms and Conditions)

Please contact Customer Service if you have any questions about unreturnable items.